Crew accommodation program
Demo Air Group
Nights this period›
144
€45,459 spend · avg €309.09
Public rate›
€381.46
what a member of the public pays
Contract rate›
€317.06
16.9% off public · to 2026-10-31
Rate honored›
98%
nights charged at the agreed rate
Crew score›
3.2
5 complaints this period
Transfer›
13 min
10.31 km · shuttle
Crew-rest suitability
Regulatory requirements| Requirement | Status |
|---|---|
| FAA 14 CFR 117.3 suitable accommodation | No |
| EASA CS FTL.1.235 accommodation standard | No |
| Sound mitigated | Yes |
| Light control / blackout | Yes |
| Temperature controlled | No |
| 24-hour reception | Yes |
| Transfer within 45 minutes | Yes |
| Day rooms available | No |
Contract
C-118Status
Expiring
Term
2026-01-01 → 2026-10-31
Rate
€317.06 EUR
Includes
Breakfast, wifi, taxes, parking
Cancellation
Free until 24h before arrival
Payment
Net 30, invoice
Early check-in
Yes
Late checkout
Yes
Auto-renew
No
Last audit
2026-06-18
Inventory
Total rooms
192
Allotment held
7 rooms/night
Allotment used this period
56
Release
1 days before arrival
Room types
Standard king, Twin
Star rating
4
Contacts
Who to call, by role| Role | Name | Phone | |
|---|---|---|---|
| Reservations primary | Sofie Meyer | reservations@novotelmadridb.com | +34 39 3768094 |
| Billing | Karl Hendricks | billing@novotelmadridb.com | +31 23 2032792 |
| General manager | Liam Novak | general@novotelmadridb.com | +39 93 6735034 |
| Night manager | Liam Hendricks | night@novotelmadridb.com | +42 90 7554957 |
Crew complaints
By theme, all periods
room11
transfer10
checkin7
noise3
food2