Policy · Demo Air Group

Which rules fired

Ranked by frequency

Advance booking window Commercial 150 · €9,801

Preferred property order Commercial 134 · €11,282

Inventory order Commercial 77 · €8,004

Covered ancillaries Commercial 44 · €1,289

Accommodation standard Regulatory 43 · 43 refused

24-hour reception Regulatory 40

Rate cap Commercial 28 · €1,993

Room grade by rank Entitlement 22 · €2,130

Duty entitlement Entitlement 13 · €7,639 · 13 refused

Single occupancy Regulatory 11 · 11 refused

Maximum transfer time Regulatory 10 · 10 refused

Minimum rest away from base Regulatory 5 · 5 refused

Every override, and who approved it

182 approvals against 343 soft breaches

When	Approver	Role	Reason	Evaluation	Second approver

Dropdowns match exactly. Ranges are inclusive. Text matches anywhere.
2026-08-06 13:58	P. Costa	travel desk	Preferred property sold out	PE-13570	not required
2026-08-06 13:58	P. Costa	travel desk	Rate cap exceeded, no alternative within transfer limit	PE-13634	not required
2026-08-06 02:58	R. Menon	travel desk	Operational necessity — disruption	PE-13361	not required
2026-08-06 01:13	P. Costa	travel desk	Rate cap exceeded, no alternative within transfer limit	PE-13739	not required
2026-08-05 22:28	P. Costa	travel desk	Crew rest would otherwise be compromised	PE-12944	not required
2026-08-05 22:28	P. Costa	travel desk	Crew rest would otherwise be compromised	PE-13009	not required
2026-08-05 22:28	P. Costa	travel desk	Preferred property sold out	PE-13705	not required
2026-08-05 15:58	P. Costa	travel desk	Single-night stay, sourcing not economic	PE-12862	Raphaele Titaud
2026-08-05 15:58	P. Costa	travel desk	Crew rest would otherwise be compromised	PE-13062	not required
2026-08-05 13:58	R. Menon	travel desk	Rate cap exceeded, no alternative within transfer limit	PE-12842	not required
2026-08-05 05:38	P. Costa	travel desk	Rank grade requested by fleet office	PE-13546	not required
2026-08-05 01:13	R. Menon	travel desk	Operational necessity — disruption	PE-13165	not required
2026-08-04 20:58	R. Menon	travel desk	Rank grade requested by fleet office	PE-13738	not required
2026-08-04 17:38	K. Vermeulen	line manager	Crew rest would otherwise be compromised	PE-13741	not required
2026-08-04 15:58	P. Costa	travel desk	Preferred property sold out	PE-13691	not required
2026-08-04 05:38	S. Whelan	travel desk	Late schedule change inside window	PE-13095	not required
2026-08-04 05:38	P. Costa	travel desk	Preferred property sold out	PE-13235	not required
2026-08-03 17:38	R. Menon	travel desk	Single-night stay, sourcing not economic	PE-13659	not required
2026-08-03 12:28	S. Whelan	travel desk	Rate cap exceeded, no alternative within transfer limit	PE-13205	not required
2026-08-03 05:38	R. Menon	travel desk	Crew rest would otherwise be compromised	PE-13269	not required
2026-08-03 02:58	K. Vermeulen	line manager	Late schedule change inside window	PE-13802	not required
2026-08-02 22:28	R. Menon	travel desk	Operational necessity — disruption	PE-13113	not required
2026-08-02 13:58	S. Whelan	travel desk	Crew rest would otherwise be compromised	PE-13630	not required
2026-08-02 05:38	P. Costa	travel desk	Rate cap exceeded, no alternative within transfer limit	PE-13206	not required
2026-08-02 04:08	S. Whelan	travel desk	Preferred property sold out	PE-13241	Raphaele Titaud
2026-08-01 15:58	S. Whelan	travel desk	Preferred property sold out	PE-13795	not required
2026-08-01 15:58	S. Whelan	travel desk	Rank grade requested by fleet office	PE-13840	not required
2026-08-01 14:58	R. Menon	travel desk	Operational necessity — disruption	PE-13430	not required
2026-08-01 05:38	S. Whelan	travel desk	Operational necessity — disruption	PE-13229	not required
2026-08-01 05:38	K. Vermeulen	line manager	Operational necessity — disruption	PE-13521	not required
2026-08-01 05:38	S. Whelan	travel desk	Rank grade requested by fleet office	PE-13657	not required
2026-08-01 05:38	P. Costa	travel desk	Crew rest would otherwise be compromised	PE-13776	not required
2026-08-01 01:13	P. Costa	travel desk	Rank grade requested by fleet office	PE-13573	not required
2026-07-31 23:43	S. Whelan	travel desk	Single-night stay, sourcing not economic	PE-13535	not required
2026-07-31 22:28	P. Costa	travel desk	Rank grade requested by fleet office	PE-12867	not required
2026-07-31 22:28	S. Whelan	travel desk	Rank grade requested by fleet office	PE-13112	not required
2026-07-31 15:58	S. Whelan	travel desk	Operational necessity — disruption	PE-12882	not required
2026-07-31 14:58	R. Menon	travel desk	Preferred property sold out	PE-12853	not required
2026-07-31 13:58	P. Costa	travel desk	Crew rest would otherwise be compromised	PE-13336	not required
2026-07-31 13:13	P. Costa	travel desk	Rank grade requested by fleet office	PE-12859	not required
2026-07-31 01:13	P. Costa	travel desk	Operational necessity — disruption	PE-12877	not required
2026-07-31 01:13	S. Whelan	travel desk	Single-night stay, sourcing not economic	PE-13140	not required
2026-07-31 01:13	S. Whelan	travel desk	Single-night stay, sourcing not economic	PE-13228	not required
2026-07-30 22:28	P. Costa	travel desk	Late schedule change inside window	PE-12876	not required
2026-07-30 15:58	P. Costa	travel desk	Single-night stay, sourcing not economic	PE-13335	not required
2026-07-30 13:58	R. Menon	travel desk	Operational necessity — disruption	PE-12856	not required
2026-07-30 05:38	R. Menon	travel desk	Rank grade requested by fleet office	PE-12979	not required
2026-07-30 05:38	R. Menon	travel desk	Crew rest would otherwise be compromised	PE-13202	not required
2026-07-30 05:38	P. Costa	travel desk	Rate cap exceeded, no alternative within transfer limit	PE-13408	not required
2026-07-30 05:38	S. Whelan	travel desk	Operational necessity — disruption	PE-13460	not required
2026-07-30 05:38	R. Menon	travel desk	Rank grade requested by fleet office	PE-13534	not required
2026-07-29 13:58	P. Costa	travel desk	Rank grade requested by fleet office	PE-12835	not required
2026-07-29 13:58	P. Costa	travel desk	Rate cap exceeded, no alternative within transfer limit	PE-13189	not required
2026-07-28 15:58	P. Costa	travel desk	Crew rest would otherwise be compromised	PE-13574	Raphaele Titaud
2026-07-28 14:58	R. Menon	travel desk	Preferred property sold out	PE-12864	Raphaele Titaud
2026-07-28 14:58	R. Menon	travel desk	Single-night stay, sourcing not economic	PE-13185	not required
2026-07-27 13:58	P. Costa	travel desk	Rate cap exceeded, no alternative within transfer limit	PE-12910	not required
2026-07-26 22:28	S. Whelan	travel desk	Preferred property sold out	PE-12916	not required
2026-07-26 13:58	P. Costa	travel desk	Rank grade requested by fleet office	PE-13783	not required
2026-07-26 13:58	S. Whelan	travel desk	Crew rest would otherwise be compromised	PE-13843	Raphaele Titaud
Total

Who is asking

By channel, and how often the request was already within policy

Automation 59% clean 715

Travel desk 59% clean 138

Crew app 55% clean 112

Staff portal 60% clean 58

By airline

Entity	Evaluations	In policy	Cost impact
Demo Airlines Americas	721	61.3%	€28,445
Demo Airlines Asia	680	62.4%	€27,400
Demo Airlines Europe	1,023	58.7%	€42,139

The ruleset

Version 2026.2

Hard — refuse, no override path

Rule	Layer	Authority	What it requires	On breach	Limit	Ranks	Region	Duty
Accommodation standard CS FTL.1.235	Regulatory	EASA	Quiet, comfortable and separate room with control of light and temperature, access to food and drink.	Refuse	quiet, private, controlled	CPT FO CC ENG	EU	All duties
Minimum rest away from base ORO.FTL.235(b)	Regulatory	EASA	Rest away from home base at least as long as the preceding duty period, or 12 hours, whichever is greater.	Refuse	max(duty, 12h)	CPT FO CC ENG	EU	overnight irops positioning
Weekly duty-free period 14 CFR 117.25(b)	Regulatory	FAA	30 consecutive hours free from all duty within any 168 consecutive hours.	Refuse	30h in 168h	CPT FO	US	All duties
Minimum rest, US operations 14 CFR 117.25(e)	Regulatory	FAA	10 consecutive hours rest with at least 8 uninterrupted hours of sleep opportunity, free of all duty.	Refuse	10h rest / 8h sleep opportunity	CPT FO CC ENG	US	overnight irops
Suitable accommodation 14 CFR 117.3	Regulatory	FAA	Temperature-controlled facility with sound mitigation and the ability to control light, providing a bed or bunk for sleeping.	Refuse	temperature, sound, light, bed	CPT FO CC ENG	US	All duties
Single occupancy OM-A 7.4	Regulatory	Demo Air	Crew are never allocated a shared room, on any station, under any circumstance.	Refuse	1 crew per room	CPT FO CC ENG	All	All duties
Maximum transfer time OM-A 7.6	Regulatory	Demo Air	Airport to accommodation must not exceed the station limit; transfer time counts against the rest window both ways.	Refuse	45 minutes (60 at long-haul stations)	CPT FO CC ENG	All	All duties
24-hour reception OM-A 7.5	Regulatory	Demo Air	Properties taking arrivals between 23:00 and 06:00 must have staffed reception.	Route	staffed 24h	CPT FO CC ENG	All	All duties
Duty entitlement OM-A 7.1	Entitlement	Demo Air	A room is provided only where the roster shows an overnight duty, positioning, standby or training assignment.	Refuse	roster-derived	All ranks	All	overnight positioning standby training irops
Room grade by rank OM-A 7.2	Entitlement	Demo Air	Room grade follows rank where the entity differentiates. Captains may hold an executive grade at long-haul stations; requests above grade require approval.	Route	rank-based	CPT FO	All	overnight

Soft — route or warn

Rule	Layer	Authority	What it requires	On breach	Limit	Ranks	Region	Duty
Rate cap	Commercial	Demo Air	Nightly rate must not exceed the station cap, adjusted seasonally.	Route	station cap	All ranks	All	All duties
Preferred property order	Commercial	Routespring	Book the first available property in the base's preferred order before any alternative.	Route	preferred order	All ranks	All	All duties
Covered ancillaries	Commercial	Demo Air	Breakfast and wifi are covered; minibar, room service and laundry are the traveler's own cost.	Warn	breakfast, wifi	All ranks	All	All duties
Inventory order	Commercial	Routespring	Contracted inventory before bed bank, bed bank before GDS or last-room-available.	Warn	contract > bedbank > GDS	All ranks	All	All duties
Advance booking window	Commercial	Demo Air	Scheduled overnights are booked at least 48 hours ahead where the roster allows.	Warn	48 hours	All ranks	All	overnight positioning training