Crew accommodation program
Demo Air Group
Unmatched
Resolved
Partial authorization
Disputed, recovered
Not yet final. Becomes immutable 2026-09-04, 30 days from last known checkout
Booking
What we meant to buy · AIMS duty D-514620
€163.31
- 1 nights · 2026-08-04 → 2026-08-05
- Hyatt Regency Mumbai, BOM
- L. Lim · Demo Airlines Asia
- RS-8854620
Card
What actually moved · VCC-8854620
€81.25
- Authorized €81.25
- 5 card events
Folio
What the hotel says happened
€163.31
- 3 lines totalling €245.37
- Variance €82.06 (50.3%)
- Unexplained
Folio lines
3 lines from BOM260804-4799| Date | Type | Description | Amount | |
|---|---|---|---|---|
| 2026-08-04 | room | Room charge | €145.81 | |
| 2026-08-04 | tax | VAT 12% | €17.50 | |
| 2026-08-05 | adjustment | Unexplained charge | €82.06 | Disputed |
Booking
What was asked for- 2026-07-22 06:00 Roster line published FPO508 SIN→BOM, duty ends 2026-08-04 00:17 AIMS
- 2026-08-02 01:12 Policy evaluated Within policy ruleset 2026.2
- 2026-08-02 01:15 Booking placed standard room, 1 night, €179.28 · CNF-854620 crew app
- 2026-08-04 00:17 Rest window opens 18.23h available, 16.26h sleep opportunity roster
- 2026-08-04 01:15 Check-in
- 2026-08-05 08:15 Check-out
Card
What moved- 2026-08-02 01:15 Card issued limit €204.28, valid 2026-08-04 to 2026-08-12 (7d grace), locked to 7011 lodging Routespring card program
- 2026-08-04 14:20 Partial authorization €81.25 CNF-854620
- 2026-08-05 08:05 Captured €81.25 CNF-854620
- 2026-08-07 03:00 Settled €81.25 CNF-854620
- 2026-08-17 16:30 Refunded €-82.06 CNF-854620
Folio
What the property says- 2026-08-05 09:30 Folio issued by the property BOM260804-4799, 3 lines, €163.31 stated L. Lim
- 2026-08-09 07:00 Folio received 4.29d after checkout, via pms feed
- 2026-08-09 07:00 Charge the booking did not carry Unexplained charge €82.06 disputed
Decisions
7 recorded · 3 taken by a person, 4 by a rule| When | By | Who | Decision | Reason given |
|---|---|---|---|---|
| 2026-08-05 02:10 | Rule | match-engine | opened | Stay complete; reconciliation opened |
| 2026-08-07 07:00 | Rule | folio-ingest | evidence received | Folio received from property |
| 2026-08-07 07:05 | Rule | match-engine | variance detected | partial authorization — 82.06 EUR |
| 2026-08-08 10:20 | Person | R. Menon | category assigned | Categorised as unexplained |
| 2026-08-09 14:00 | Person | R. Menon | disputed | Raised with the issuing bank |
| 2026-08-17 16:30 | Rule | issuer-feed | credit received | Credit received |
| 2026-08-10 11:00 | Person | R. Menon | resolved | Resolution: disputed_recovered |
Outcomedisputed recovered
Variance€82.06
CategoryUnexplained
Closedopen until 2026-09-04
Ledger entries
Fund movement for this stay| Date | Entry | Description | Amount | Balance |
|---|---|---|---|---|
| 2026-08-04 | Held | Authorization held — Hyatt Regency Mumbai | €81.25 | −€81.25 |
| 2026-08-07 | Posted | Charge posted — Hyatt Regency Mumbai | €81.25 | +€0.00 |
| 2026-08-17 | Refund | Credit received after dispute | €-82.06 | +€82.06 |