Crew accommodation program
Demo Air Group
Duplicate
Resolved
Duplicate charge
Disputed, recovered
Not yet final. Becomes immutable 2026-09-15, 30 days from last known checkout
Booking
What we meant to buy · AIMS duty D-515034
€272.12
- 1 nights · 2026-08-15 → 2026-08-16
- Oryx Airport Hotel, DOH
- Y. Iyer · Demo Airlines Asia
- RS-8855034
Card
What actually moved · VCC-8855034
€544.24
- Authorized €297.12
- 6 card events
Folio
What the hotel says happened
€272.12
- 3 lines totalling €544.24
- Variance €272.12 (100.0%)
- Unexplained
Folio lines
3 lines from DOH260815-4183| Date | Type | Description | Amount | |
|---|---|---|---|---|
| 2026-08-15 | fee | City / tourist tax | €3.00 | |
| 2026-08-15 | room | Room charge | €269.12 | |
| 2026-08-16 | adjustment | Unexplained charge | €272.12 | Disputed |
Booking
What was asked for- 2026-07-26 06:00 Roster line published FPO378 SIN→DOH, duty ends 2026-08-15 13:10 AIMS
- 2026-08-12 13:57 Policy evaluated Within policy ruleset 2026.2
- 2026-08-12 14:00 Booking placed superior room, 1 night, €288.09 · CNF-855034 automation
- 2026-08-15 13:10 Rest window opens 15.42h available, 13.33h sleep opportunity roster
- 2026-08-15 14:00 Check-in
- 2026-08-16 11:00 Check-out
Card
What moved- 2026-08-12 14:00 Card issued limit €313.09, valid 2026-08-15 to 2026-08-23 (7d grace), locked to 7011 lodging Routespring card program
- 2026-08-15 14:20 Authorized €297.12 CNF-855034
- 2026-08-16 08:05 Captured €544.24 CNF-855034
- 2026-08-16 08:11 Captured €272.12 CNF-855034
- 2026-08-18 03:00 Settled €544.24 CNF-855034
- 2026-08-28 16:30 Refunded €-272.12 CNF-855034
Folio
What the property says- 2026-08-16 09:30 Folio issued by the property DOH260815-4183, 3 lines, €272.12 stated Y. Iyer
- 2026-08-21 07:00 Folio received 5.29d after checkout, via email pdf
- 2026-08-21 07:00 Charge the booking did not carry Unexplained charge €272.12 disputed
Decisions
7 recorded · 3 taken by a person, 4 by a rule| When | By | Who | Decision | Reason given |
|---|---|---|---|---|
| 2026-08-16 02:10 | Rule | match-engine | opened | Stay complete; reconciliation opened |
| 2026-08-18 07:00 | Rule | folio-ingest | evidence received | Folio received from property |
| 2026-08-18 07:05 | Rule | match-engine | variance detected | duplicate charge — 272.12 EUR |
| 2026-08-19 10:20 | Person | P. Costa | category assigned | Categorised as unexplained |
| 2026-08-20 14:00 | Person | R. Menon | disputed | Raised with the issuing bank |
| 2026-08-28 16:30 | Rule | issuer-feed | credit received | Credit received |
| 2026-08-26 11:00 | Person | A. Sheshadri | resolved | Resolution: disputed_recovered |
Outcomedisputed recovered
Variance€272.12
CategoryUnexplained
Closedopen until 2026-09-15
Ledger entries
Fund movement for this stay| Date | Entry | Description | Amount | Balance |
|---|---|---|---|---|
| 2026-08-15 | Held | Authorization held — Oryx Airport Hotel | €297.12 | −€297.12 |
| 2026-08-18 | Posted | Charge posted — Oryx Airport Hotel | €544.24 | +€0.00 |
| 2026-08-28 | Refund | Credit received after dispute | €-272.12 | +€272.12 |