Routespring
Crew accommodation program
ASL Aviation Holdings
Resolved Amount variance Disputed, recovered
Not yet final. Becomes immutable 2026-09-12, 30 days from last known checkout
Booking

What we meant to buy · AIMS duty D-514279

€889.83
  • 3 nights · 2026-08-10 → 2026-08-13
  • Regal Airport Hotel, HKG
  • G. Maes · ASL Airlines Belgium
  • RS-8854279
Card

What actually moved · VCC-8854279

€1,259.51
  • Authorized €914.83
  • 5 card events
Folio

What the hotel says happened

€1,259.51
  • 4 lines totalling €1,259.51
  • Variance €369.68 (41.5%)
  • Early departure

Folio lines

4 lines from HKG260810-1606
DateTypeDescriptionAmount
2026-08-10 room Room charge €296.61
2026-08-11 room Room charge €296.61
2026-08-12 room Room charge €296.61
2026-08-13 adjustment Early departure fee €369.68 Disputed

Booking

What was asked for
  1. 2026-07-23 06:00 Roster line published TAY399 LGG→HKG, duty ends 2026-08-10 14:29 AIMS
  2. 2026-08-05 15:57 Policy evaluated Within policy ruleset 2026.2
  3. 2026-08-05 16:00 Booking placed standard room, 3 nights, €905.80 · CNF-854279 automation
  4. 2026-08-10 14:29 Rest window opens 62.18h available, 58.97h sleep opportunity roster
  5. 2026-08-10 16:00 Check-in
  6. 2026-08-13 11:00 Check-out

Card

What moved
  1. 2026-08-05 16:00 Card issued limit €930.80, valid 2026-08-10 to 2026-08-20 (7d grace), locked to 7011 lodging Routespring card program
  2. 2026-08-10 14:20 Authorized €914.83 CNF-854279
  3. 2026-08-13 08:05 Captured €1,259.51 CNF-854279
  4. 2026-08-15 03:00 Settled €1,259.51 CNF-854279
  5. 2026-08-25 16:30 Refunded €-369.68 CNF-854279

Folio

What the property says
  1. 2026-08-13 09:30 Folio issued by the property HKG260810-1606, 4 lines, €1,259.51 stated G. Maes
  2. 2026-08-18 07:00 Folio received 5.29d after checkout, via pms feed
  3. 2026-08-18 07:00 Charge the booking did not carry Early departure fee €369.68 disputed

Decisions

7 recorded · 3 taken by a person, 4 by a rule
WhenByWhoDecisionReason given
2026-08-13 02:10 Rule match-engine opened Stay complete; reconciliation opened
2026-08-15 07:00 Rule folio-ingest evidence received Folio received from property
2026-08-15 07:05 Rule match-engine variance detected amount variance — 369.68 EUR
2026-08-16 10:20 A. Sheshadri category assigned Categorised as early departure
2026-08-17 14:00 R. Menon disputed Raised with the issuing bank
2026-08-25 16:30 Rule issuer-feed credit received Credit received
2026-08-22 11:00 A. Sheshadri resolved Resolution: disputed_recovered
Outcomedisputed recovered
Variance€369.68
CategoryEarly departure
Closedopen until 2026-09-12

Ledger entries

Fund movement for this stay
DateEntryDescriptionAmountBalance
2026-08-10 Authorization held — Regal Airport Hotel €914.83 −€914.83
2026-08-15 Posted Charge posted — Regal Airport Hotel €1,259.51 +€0.00
2026-08-25 Refund Credit received after dispute €-369.68 +€369.68