Crew accommodation program
ASL Aviation Holdings
Nights this period›
63
€18,705 spend · avg €288.20
Public rate›
€368.17
what a member of the public pays
Contract rate›
€298.02
19.1% off public · to 2026-10-31
Rate honored›
95%
nights charged at the agreed rate
Crew score›
3.0
4 complaints this period
Transfer›
23 min
19.73 km · shuttle
Crew-rest suitability
Regulatory requirements, and where this property stands| Requirement | Status |
|---|---|
| FAA 14 CFR 117.3 suitable accommodation | Yes |
| EASA CS FTL.1.235 accommodation standard | Yes |
| Sound mitigated | Yes |
| Light control / blackout | Yes |
| Temperature controlled | Yes |
| 24-hour reception | Yes |
| Transfer within 45 minutes | Yes |
| Day rooms available | No |
Contract
C-136Status
Expiring
Term
2026-01-01 → 2026-10-31
Rate
€298.02 EUR
Includes
Breakfast, wifi
Cancellation
Free until 18:00 day of arrival
Payment
Net 30, virtual card
Early check-in
Yes
Late checkout
Yes
Auto-renew
Yes
Last audit
2026-06-18
Inventory
Rooms at the property, and the block we holdTotal rooms
324
Allotment held
9 rooms/night
Allotment used this period
31
Release
6 days before arrival
Room types
Standard king, Twin, Executive
Star rating
4
Contacts
Who to call, by role| Role | Name | Phone | |
|---|---|---|---|
| Reservations primary | Anna Byrne | reservations@novotelmadridb.com | +35 11 2765804 |
| Billing | Liam Silva | billing@novotelmadridb.com | +36 70 6250136 |
| General manager | Anna Laurent | general@novotelmadridb.com | +41 88 2950324 |
| Night manager | Sofie Rossi | night@novotelmadridb.com | +40 89 9878921 |
Crew complaints
By theme, all periods
noise14
transfer13
checkin9
food6
room5